Privacy Policy

Pacific Property Buyers Pty Ltd – Privacy Policy

Pacific Property Buyers Pty Ltd (ABN 85 638 850 852) (“Pacific Property Buyers”, “we”, “us” or “our”) understands that protecting your personal information is important. This Privacy Policy outlines our commitment to safeguarding the privacy of personal information provided to us or collected by us when interacting with you.

 

1. The Information We Collect

 

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable. The types of personal information we may collect include: basic identifying and contact details (name, email, phone number, address); details relating to payments to and from you, and other details of services you have purchased from or provided to us; information you provide through forms, surveys, feedback, competitions, promotions or events; your communication and marketing preferences; verification documents, such as government-issued identification, if legally required; information about your use of our website, social media pages or digital platforms (such as IP address, device details, search queries, and browsing behaviour); and if you are applying for employment or contracting work with us, your professional background, references and licensing details (if applicable). Sensitive information is a sub-set of personal information that includes data about your race, religion, political opinions, sexual orientation, health, or criminal record. We do not actively request sensitive information, but where it is required by law or relevant to our service, we will only collect and use it with your consent.

 

2. How We Collect Personal Information

 

We collect personal information in various ways, including directly from you in person, via phone, email, or through our website; when you fill in a form (e.g., to register for updates, events, or property alerts); automatically through our website analytics, cookies, or digital marketing tools; or from publicly available sources or third parties (e.g., service providers or partners).

 

3. Why We Collect, Hold, Use and Disclose Personal Information

 

We collect and use personal information for purposes including: to work with you as a client, supplier or partner; to communicate with you about properties, enquiries, or our services; for administrative, invoicing and record-keeping purposes; to conduct analytics, market research, and improve our operations; for marketing and promotional communications we believe may interest you; to run promotions or offer benefits; to assess employment or partnership applications; and to comply with legal and regulatory obligations.

 

4. Disclosure of Personal Information

 

We only disclose your personal information when necessary to conduct our business, with your consent, or as required by law. Third parties we may share data with include employees, contractors and related entities; IT service providers, data storage, web-hosting and analytics providers; marketing and advertising agencies; professional advisors, insurers, auditors and bankers; payment processors; business partners or affiliates; and government or regulatory authorities, when legally required. We may also disclose information in the event of a business merger, acquisition or sale of assets, in which case personal information may be transferred as part of that transaction.

 

5. Overseas Disclosure

 

We primarily store data in Australia. However, some third-party providers may store, transfer or access personal information outside Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles (APPs).

 

6. Your Rights and Controlling Your Information

 

You have rights under the Privacy Act 1988 (Cth), including: access – you can request access to the personal information we hold about you; correction – you can ask us to correct information that is inaccurate or outdated; restrict or unsubscribe – you may opt out of receiving marketing communications by using the unsubscribe link or contacting us directly; and complaints – if you believe we have breached your privacy, please contact us (details below). We will investigate and respond promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

7. Storage and Security

 

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While we use secure systems and technology, information transmitted via the internet is not completely secure, and transmission is at your own risk.

 

8. Cookies and Analytics

 

Our website may use cookies, tracking pixels and similar technologies to enhance user experience and analyse performance. Cookies do not typically identify you personally but help us improve our services and tailor content. You can disable cookies via your browser settings, though this may affect website functionality. We may also use Google Analytics and other advertising tools to track engagement and improve performance, and Meta (Facebook/Instagram) tracking tools to measure campaign effectiveness and deliver relevant ads. You can manage your privacy preferences using your Google or Meta account settings.

 

9. Artificial Intelligence (AI) Use

 

We may use artificial intelligence and machine learning technologies to assist with business operations such as customer service, automation, and marketing analytics. When using AI systems, we ensure human oversight and verification of all significant AI-assisted outputs, do not use your personal information to train AI models, and take reasonable steps to ensure that all service providers using AI comply with Australian privacy law and protect your data securely.

 

10. Amendments

 

We may update this Privacy Policy from time to time by publishing a new version on our website. We recommend checking our website periodically to ensure you are aware of our current policy.

 

11. Contact Us

 

For any questions, requests or complaints regarding this Privacy Policy, please contact us at:

Pacific Property Buyers Pty Ltd
ABN: 85 638 850 852
Email: admin@pacificpropertybuyers.com.au
Website: www.pacificpropertybuyers.com.au